Privacy Policy

Overview

This Privacy Policy applies to solenergy.com, our consultation services, and solar/generator installation projects. By using our website or services, you agree to this Policy.

We respect your privacy and do not sell your personal information. We collect only what is necessary to provide energy solutions and maintain customer relationships.

Information We Collect

How We Use Information

• Design and deliver solar energy systems and generator installations tailored to your needs.
• Provide quotes, consultations, and energy audits for your property.
• Schedule installations, maintenance, and technical support visits.
• Process payments and manage billing for services and equipment.
• Communicate project updates, warranty information, and energy-saving tips.
• Improve our services, website, and customer experience.
• Comply with legal obligations and industry regulations.

Sharing & Disclosure

• Trusted installation partners and electrical contractors for project execution.
• Equipment manufacturers for warranty claims and technical support.
• Payment processors for billing and transactions.
• Legal authorities when required by law or to protect our rights.
• Service providers for website hosting, email communications, and analytics.

We ensure all partners maintain appropriate security and confidentiality standards.

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS) for all online communications.
• Secure storage systems with restricted access controls.
• Regular security audits and updates to our systems.
• Staff training on data protection and privacy best practices.

While no method is 100% secure, we continuously work to protect your data.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Object to certain data processing activities.

To exercise these rights, contact us at info@solenergypower.com or call +961 71 654 956.

Cookies & Analytics

When you first visit, a cookie banner asks for your choice. Accept all and Reject all are equally easy, and Manage preferences lets you switch each optional category on or off. Nothing optional runs until you choose, and if you reject, it never runs. We use three categories:

• Necessary (always on): what the site needs to work and stay secure, such as sending the contact and newsletter forms and remembering your cookie choice, which is stored in your browser's local storage.
• Analytics (off until you allow it): Google Analytics 4, to understand which pages are visited and how the site is used. Google's script is not loaded at all without this consent, and even with it, Google's advertising features stay switched off.
• Advertising (off until you allow it): the Meta Pixel, to measure the results of our Facebook and Instagram ads. Meta's script is not loaded without this consent. If your browser sends a Global Privacy Control signal, Advertising stays off.

You can change or withdraw your choice at any time with Cookie preferences at the bottom of every page. You can also clear cookies and site data in your browser settings, which brings the banner back on your next visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or concerns, please contact us: